Refund policy

Refund Policy

 

At CalliaLily & Co., every item is thoughtfully made to order just for you. Because of this, we are unable to accept returns or exchanges for change of mind or sizing. We encourage you to review our size guides carefully before placing your order — we're always happy to help if you're unsure.

 

Damaged, Defective, or Incorrect Items

Your satisfaction matters deeply to us. If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at support@callialilyandco.com with your order number and a photo of the issue. We will gladly issue a replacement or refund — no questions asked.

 

Refund Processing Time 

Once a refund is issued, please allow 5–10 business days for it to appear on your original payment method. This timeline is determined by your bank or payment provider and is outside of our control. Rest assured, we initiate all refunds promptly on our end.

 

Contact Us For any questions or concerns, reach us at support@callialilyandco.com or through our [Contact page]. We aim to respond within 1–2 business days.