Frequently Asked Questions

Orders & Production

How long does it take to receive my order?

Each item is made to order. Production typically takes 2–5 business days, followed by shipping. Total delivery time depends on your location and selected shipping method — most orders arrive within 7–14 business days.

Can I change my order after placing it?

Because your order goes into production quickly, make sure to double check everything before checking out. We will try our best to accommodate changes within 1-2 hours of purchase. Please contact us right away at support@callialilyandco.com

Will I receive a tracking number?

Yes! Once your order ships, you'll receive a confirmation email with a tracking link so you can follow your package every step of the way.

Products & Quality

What is Print on Demand?

Print on Demand means each product is created specifically for you when you place your order — nothing is mass-produced or held in bulk inventory. This allows us to offer a wide range of unique designs with minimal waste.

How do I know which size to order?

Each product listing includes a detailed size guide. We recommend measuring a garment you already own and comparing it to our size chart for the best fit.

Will the colours look exactly like the photos?

We do our best to represent colours accurately, but slight variations may occur due to screen settings and the printing process. If you have questions about a specific product, feel free to reach out before ordering.

Shipping

Do you ship internationally?

Yes, we ship to Canada, the United States, and select international destinations. Shipping rates and estimated delivery times are calculated at checkout.

Are duties and taxes included in the price?

For international orders, duties and import taxes may apply and are the responsibility of the customer. These fees are determined by your local customs authority and are not collected by us at checkout.

Returns & Exchanges

What is your return policy?

Because each item is made to order, we do not accept returns or exchanges for sizing issues or change of mind. However, if your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and we'll make it right.

How do I report a problem with my order?

Email us at support@callialilyandco.com with your order number and a photo of the issue. We'll review it and get back to you within 1–2 business days.